Consumer Complaint Procedure
At the National Communications Authority (NatCA), we are committed to ensuring that all consumers receive reliable and quality communications services.
If you are not satisfied with the services provided by your service provider, you have the right to lodge a complaint.
Contact Your Service Provider
- Before reaching out to NatCA, please first contact your service provider directly to resolve your issue. Most concerns are often addressed at this stage.
- If your service provider fails to satisfactorily resolve your complaint, you may escalate it to NatCA.
Submit a Complaint Form
- Download the Consumer Complaint Form from our website
- Complete and submit it to the Department of Corporate and Industry Affairs.
Send a Written Letter
- You can send a handwritten or typed letter explaining your complaint to the Authority.
Call the Toll-Free Line
- Dial 5050 to speak with our customer care team and lodge your complaint instantly.
Visit Our Offices
- You can visit any NatCA office across Sierra Leone to file your complaint in person. (Find your nearest office on our website.)
Email or Form Submission
- Send your complaint via email to complaints@natca.gov.sl .
- Alternatively, you can complete and submit the online complaint form